FAQ'S

1. What products do you sell?
At OUYERA, we offer a carefully curated selection of products across various categories, including fashion, home decor, gadgets, and lifestyle items. We aim to provide high-quality, stylish products that cater to different tastes and preferences.

2. How can I place an order?
Placing an order is easy! Simply browse through our store, select the items you’d like to purchase, add them to your cart, and proceed to checkout. Follow the steps to complete your order, and you’ll receive an order confirmation email shortly after.

3. How do I pay for my order?
We accept a variety of secure payment methods, including credit and debit cards, online payment options, and Cash on Delivery (COD). During checkout, you can choose your preferred payment method.

4. How long will it take to receive my order?
We strive to process and ship your order as quickly as possible. Delivery times depend on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, with shipping times varying from 3-7 business days.

5. Can I change or cancel my order after it’s been placed?
Once an order is placed, we begin processing it right away to ensure prompt delivery. However, if you need to make changes or cancel your order, please contact us as soon as possible at hello.ouyera@gmail.com. We will do our best to assist you.

6. Do you offer international shipping?
Yes! We offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination. For more details, check our shipping policy or contact us at hello.ouyera@gmail.com.

7. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment.

8. What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience. If you receive a damaged or incorrect item, please contact us immediately at hello.ouyera@gmail.com. We will work quickly to resolve the issue and provide a replacement or refund.

9. How can I contact customer support?
For any questions or concerns, feel free to reach out to our customer support team at hello.ouyera@gmail.com. We’re here to help and will respond as soon as possible.

10. Do you offer gift cards?
Currently, we do not offer gift cards, but we’re always working on new ways to improve your shopping experience. Stay tuned for updates!